w.illi.am/ is an acknowledged usability improvement and web site optimization and analysis expert. The company, with offices in Montreal and Toronto, offers web consulting, development and implementation services.
We are always looking for talented and passionate people to join our team and help us pursue our goal of making w.illi.am/ a reference in Web consulting and development.
- Project Manager
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The Job
You will coordinate the production work of your team. You will be responsible for:
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Responsabilities :
- Defining the mandate, including requirements, responsibilities, deliverables, measurement indicators and project limits
- Planning, organizing and coordinating activities for projects
- Controlling the progress, costs and quality of mandates
- Ensuring that production activities run smoothly
- Developing project management frameworks, processes and tools
- Providing expert advice and consulting with customers
- Performing preliminary project evaluations and analyses
The Requirements :
- A bachelor’s degree in business administration or the equivalent
- Five to eight years of related experience, including five years in a Web environment
- The ability to analyze and interpret information to solve problems and make recommendations
- The ability to innovate and be creative on projects
- Self-reliance and the ability to determine which tasks to perform
- The ability to set, manage and respect schedules
- Knowledge of Microsoft Office software in a Windows environment and project management software
- Bilingual (French and English)
- Energetic with strong interpersonal and communication skills
- A PMP certificate an asset
To apply, send us your resume and indicate the position you are interested in: rhumaines@w.illi.am
We thank candidates for their interest. Only those selected for an interview will be contacted.
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- Senior Consultant
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The Job
Senior business analysts own the client problem. They apply a broad range of creative problem-solving skills, combining technical and analytical excellence in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. The business analyst defines and documents Web-related business problems and opportunities in the context of the requirements and synthesizes conclusions into recommendations. They also work directly with senior managers to implement changes.
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Responsabilities:
- Apply innovative consumer insights to an holistic approach, integrating diverse channels (including internet, offline, mobile, video, emerging and future technologies);
- Collaborate with clients + internal partners to generate ideas and strategies that utilize innovative, emerging media/technologies;
- Create measurable value and ROI for the client; ensure a high-level of client satisfaction;
- Serve as a thought leader and subject matter expert to our clients;
- Draft functional analysis, business processes and workflows;
- Lead work sessions with key stakeholders;
- Conduct competitive benchmarks and due diligences;
- Manage the customer relationship during a mandate.
Requirements
- MBA or an M.Sc. in Information Technology or equivalent;
- 5 years work experience in a similar position;
- Proven ability to handle large-scale, complex projects;
- Ability to integrate diverse viewpoints and opinions;
- Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors;
- Experience using analytics tools (Google Analytics, etc.);
- A self-starter with an entrepreneurial spirit with vision, exceptional communication skills and great listener;
- Analytical skills, rigorous and well organized;
- Bilingual (English and French), spoken & written;
- Experience with SEO and user-centric development methodology an asset.
To apply, send us your resume and indicate the position you are interested in: rhumaines@w.illi.am
We thank candidates for their interest. Only those selected for an interview will be contacted.
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- Quality Assurance Manager
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The Job
As the Quality Assurance Manager, you will work with project managers and production resources. You will ensure project quality and manage maintenance contracts. The successful candidate will be dynamic and have in-depth knowledge of web technologies.
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Responsabilities :
- Manage the maintenance of our customers’ sites
- Assign tasks to the production team
- Control production quality before onlining
- Assist project managers in their duties
- Working with project managers, update production calendars.
The Requirements :
- A Bachelor’s degree or technical diploma in administration
- Two to three years of experience in a similar position
- Knowledge of project management tools an asset
- Leadership and in-depth knowledge of web technologies
- Attention to detail
- Ability to make contacts and strong communication skills
- Bilingual, written and spoken French and English.
To apply, send us your resume and indicate the position you are interested in: rhumaines@w.illi.am
We thank candidates for their interest. Only those selected for an interview will be contacted.
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- Interaction Designer
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The Job
As part of the User Experience team, you will be responsible for proposing and detailing interactive concepts (diagrams, wireframes, prototypes) for web, application, mobile and tactile interfaces. One of your first major projects will be to take part in the design of a new tactile interface for the iPad.
With a strong user-centred approach, you will work closely with usability and other experts from w.illi.am/ to storyboard and optimize the user experience. You must be empathetic and attentive and know how to translate business and user needs into compelling, efficient interactive concepts. You will thoroughly detail and optimize the user interface and its interactions. You are on top of new practices and trends, and you will encourage knowledge sharing to stimulate innovation on the User Experience team.
You are able to effectively communicate ideas, both visually and verbally. You seek feedback from your colleagues and customers to iterate and reach the best solution. You are effective at organizing your work, meeting deadlines and managing multiple projects.
A strong graphical sense is an asset for working effectively with graphic designers and ensuring that the graphical solutions for rendering interactive concepts are appropriate.
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You will be responsible for:
- Conducting ongoing intelligence on all new forms of interactivity and new interfaces (web, tactile, mobile, TV widgets, etc.)
- Proposing interactive concepts
- Creating interactive wireframes in high and low fidelity (with Axure or other software)
- Creating prototypes for user tests
- Proposing solutions to problems identified during user tests
- Creating style guides
- Participating in functional specifications for interfaces
- Keeping an interactive design library up to date
The requirements :
- Training in multimedia or industrial design or equivalent
- Strong ability to solve problems both analytically and creatively
- Empathic to users, their needs, and their aspirations
- Ability to communicate ideas and concepts visually and verbally
- Strong sense of interface usability
- Graphical sense and attention to detail
- Self-sufficient and a team player
- Minimum of three years of experience in a similar job
- Complete command of prototyping software Axure a definite asset
- Fluency in spoken and written French and English
- Training in interface usability an asset
- Knowledge in graphical design (Photoshop and Illustrator) an asset
- Basic web programming (HTML, CSS, JavaScript, Flash) an asset
To apply, send us your resume and indicate the position you are interested in: rhumaines@w.illi.am
We thank candidates for their interest. Only those selected for an interview will be contacted.
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- Consultant, SEO and social media
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The Job
You will apply a wide range of problem solving solutions through technology and analytics. You will collect, analyze, communicate and validate requirements to change business processes and information systems undergone by large companies. You will define and document Web business issues and opportunities, then suggest solutions and recommendations. You will work directly with senior managers to implement changes.
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The responsibilities:
- Apply innovative consumer insights to an holistic approach, integrating diverse channels (including internet, offline, mobile, video, emerging and future technologies)
- Collaborate with clients and internal partners to generate ideas and strategies that utilize innovative, emerging media/technologies
- Create measurable value and ROI for the client and ensure a high-level of client satisfaction
- Serve as an intermediate expert to our clients and assist in managing the customer relationship during a mandate
- Draft functional analysis, business processes and workflows
- Create and lead social media related strategies
- Conduct Web 2.0 related competitive benchmarks
- Develop publicity strategies for interactive campaigns
- Assist senior experts with their mandates.
The Requirements:
- Bachelor’s degree in information technology or marketing
- 3 years of marketing related experience and 1 year in a similar position
- Experience using analytics tools (Google Analytics, etc.)
- Good knowledge of social media and conversational communication modes ou multi-channel conversations
- Ability to acknowledge different opinions and approaches
- Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors
- Bilingual (English and French), spoken and written
- An entrepreneurial spirit with vision, initiative, exceptional communication skills and great listener
- Analytical skills, rigorous, well organized and ability to manage projects
- Thorough knowledge of MS-Office (Word, PowerPoint, Excel)
- Basic knowledge of HTML and MS-Project an asset
- Experience with SEO and user-centric development methodology an asset.
To apply, send us your resume and indicate the position you are interested in: rhumaines@w.illi.am
We thank candidates for their interest. Only those selected for an interview will be contacted.
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- Usability Expert
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The Job
The usability expert is involved in consulting mandates, providing expertise via a user-centered design approach, including user research, analysis, interface design and testing (web, mobile, software, tactile, etc.).
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The successful candidate will be responsible for:
- Information architecture (site structure and processes, content and functionality inventory)
- Storyboarding (interaction flows)
- Creating wireframes
- Heuristic assessments
- User interface functional specifications
- Usability testing
- User research (personas, mental models, etc.)
- Contextual analysis
- Task and process analysis
- Benchmarking
- Card sorting
- Accessibility audits
- Taking part in writing and editing proposals
The Requirements:
- A bachelor’s degree in cognitive or software ergonomics, cognitive psychology or human-machine interaction. Other relevant qualifications may be considered
- A minimum of four years of experience in the field of interface analysis, design and evaluation (web, mobile, software, etc.)
- Operational knowledge of the techniques, methods and tools used in a user-centred approach to design
- Knowledge of web standards
- Ability to work on a multidisciplinary team and clearly communicate ideas and concepts
- Fluency in French and English (written and spoken)
- Strong communication and people skills
- Independent enough to carry out mandates at customer locations
- An enthusiastic and dynamic approach
- The ability to build complex information and transaction-based sites a plus
- Proficient use of Axure prototyping software a strong asset.
To apply, send us your resume and indicate the position you are interested in: rhumaines@w.illi.am
We thank candidates for their interest. Only those selected for an interview will be contacted.
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- System Administrator
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The Job
The system administrator is responsible for the use and evolution of the network and ensuring that usage rules are followed. Responsibilities involve supervising servers and an installed base of users as well as verifying documentation and drafting operational processes.
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The successful candidate will be responsible for:
- Installing, maintaining and technically supporting network management tools
- Administering Linux and Windows servers including developing and implementing operating mechanisms as well as backup copies, redundancy, purging and security
- Providing support for and maintaining employee computers
- Proposing and implementing system improvements (software and hardware upgrades) to improve system performance and reliability
The Requirements:
- College diploma in computer science
- At least two years’ experience in Linux and Windows system administration
- Experience configuring and maintaining IT production platforms
- Experience monitoring performance and technical troubleshooting
- Ability to work independently and diagnose problems
- Ability to recommend new computer equipment and software for the company and the IT department
- Ability to act as a contact for suppliers and for internal support for these products
To apply, send us your resume and indicate the position you are interested in: rhumaines@w.illi.am
We thank candidates for their interest. Only those selected for an interview will be contacted.
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If you are a planner, usability expert, designer or programmer and passionate about your work, send us your application.
